Our Service to You

We promise to despatch at least part of your order to you within the timescale shown in the product details by first class post, 24 hour courier or air mail. (If 1st class post is impractical, a 24 hour carrier will be used).
We promise to print your stationery as per your instructions whenever the instructions are clear and practical to follow.
We promise to respond to any complaints fairly and effectively. We seek to deal with any complaints within 1 working day, and we will endeavour to solve any complaints within 5 working days.
Complaints may be made by email; alternatively, please post any complaints directly to the manager:
Mr. G. Hall
Managing Director
Vine Lodge Products Ltd.
11 Mill Lane
Butterwick
Boston
Lincs. PE22 0JE
United Kingdom
We promise not to send unsolicited e-mail, or to pass your details on to third parties. If you would like to be placed onto, or removed from our newsletter list, please click here to email us with your details. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
- We collect information about you for 2 reasons:
  - firstly, to process your order and second, to provide you with the best possible service.
  - We will not e-mail you in the future unless you have given us your consent.
- We will give you the chance to refuse any marketing email from us or from another trader in the future.
- The type of information we will collect about you includes:
  your name
  address
  phone number
  email address
  credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
Please click here for full details of our privacy policy.
Online payments are facilitated securely by Worldpay or Paypal. You will be charged the amount clearly shown on the web site.
Cancellation. As we offer a fast service, and all stationery is created specially for the customer, we cannot guarantee that an order can be cancelled once it has been placed. If we have not started printing, we can cancel the order. In this case, there may be a charge to cover administration and credit card costs.
Statutory Rights. This does not affect your statutory rights as a consumer.
Working Days: Our working days are as follows:
- Monday - Friday,
- with 7 - 10 days of holiday over Christmas,
- and 5 - 7 days over Easter.
Orders received after 12 noon will be regarded as having been received the next working day.
These working days are open to change, but we will always attempt to show on this page any foreseeable changes in working days within one week.
We are a conscientious company, which has been supplying personalised self-adhesive labels for over 30 years. A large part of our success is our service to our customers. If we have given you service, good or bad, please let us know, we always appreciate hearing our success stories, and we take seriously any problems that our customers have had.

Please respond to info@stickylabels.co.uk

For full details of our terms and conditions, please click here.